Refund Policy

This Refund Policy explains how cancellations and refunds work for paid plans of Apex AI, provided by Apex AI Automation ("Apex AI," "we," "us"). It's part of our Terms of Service.

1. Paid plans aren't available yet

Apex AI is currently free to use, and joining a waitlist doesn't cost anything. This policy will apply to paid plans once they launch. We'll update the date above if anything changes before then.

2. Subscriptions and cancellation

• Paid plans are subscriptions billed in advance for each billing period, such as monthly.
• You can cancel at any time. Cancelling stops future renewals.
• After you cancel, you keep access to your paid plan until the end of the period you've already paid for.

3. 14-day refund on your first payment

If Apex AI isn't right for you, contact us within 14 days of your first payment for a plan and we'll refund that payment in full. No questions asked.

4. Renewals

Renewal payments generally aren't refundable. If a subscription renewed when you meant to cancel, contact us within 7 days of the renewal. If you haven't used paid features since the renewal, we'll refund it.

5. When refunds aren't available

• If your account was suspended or closed for breaking our Terms of Service.
• If refunds are being requested repeatedly in a way that abuses this policy.

These limits don't apply where the law requires a refund.

6. How refunds are paid

Payments may be processed by a third-party payment provider acting as the seller of record, whose buyer terms also apply. Refunds go back to the original payment method. Depending on your bank, it can take 5–10 business days for a refund to appear.

7. Your legal rights

Nothing in this policy limits rights you have under the consumer laws of the place where you live, such as a legal right to withdraw from a purchase within a set period.

8. How to request a refund

Email support@apex-ai-automation.net from the address on your account. Include the date of the payment and the plan, and we'll get back to you within 3 business days.